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Communities

Communities

FIGIEFA proudly hosts the following communities:

The Remote Service Supplier Community

The Remote Service Supplier (RSS) Community brings together leading providers of remote[SG1]  automotive services across Europe. The Community’s members help workshops perform increasingly complex repair and maintenance operations through remote diagnostics, software programming, coding, calibration and technical support.
 
Hosted by FIGIEFA, the Community promotes awareness of the essential role remote service suppliers play in maintaining safe, efficient and competitive vehicle repair services across Europe.
 

What are Remote Service Suppliers? 

Remote Service Suppliers support workshops by providing specialist technical expertise remotely, enabling them to carry out increasingly complex repair and maintenance operations on modern connected, electrified and software-defined vehicles. Services commonly include:
·         Remote diagnostics and troubleshooting
·         Software programming and updates
·         OEM-compliant technical support
·         Support across the aftermarket ecosystem
 
Why Remote Services Matter
 
Responding to Increasing Vehicle Complexity
Modern vehicles contain electronic control units, advanced driver assistance systems and growing amounts of software. Repair procedures that once required only mechanical expertise increasingly depend on specialist diagnostic tools, software access and technical know-how. 
 
At the same time, workshops face rising investment costs for tools and training, while many struggle to recruit and retain specialised technicians. Remote services allow workshops to access expertise as needed rather than maintaining every capability internally. 
 
Supporting Local Repair
 
By connecting workshops with specialist expertise, Remote Service Suppliers enable repairs to be completed locally and more efficiently. This reduces vehicle downtime and helps ensure that workshops of all sizes can continue servicing modern vehicles regardless of location. 
 
Delivering Value Across the Ecosystem
 
Remote services benefit a wide range of stakeholders.
 
For workshops, they provide access to technical expertise and advanced repair capabilities. For vehicle owners and fleet operators, they help reduce downtime and accelerate repairs. For insurers and mobility providers, they contribute to faster vehicle turnaround and improved operational efficiency. 
 
Remote services also help preserve competition in the aftermarket by enabling independent workshops to perform operations that increasingly depend on software, programming and vehicle data access.

Purpose

The RSS Community was established to provide a common voice for remote service suppliers and to promote greater understanding of their role in Europe's automotive aftermarket. The Community seeks to raise awareness of the value that remote services bring to workshops, vehicle owners, fleets and the wider mobility ecosystem.
 
The Community also supports dialogue with policymakers and industry stakeholders to ensure that workshops and service providers can continue accessing the information, tools, software functions and vehicle systems needed to repair and maintain modern vehicles.
 
Members are committed to promoting fair and effective access to OEM diagnostic tools, repair and maintenance information (RMI), software and coding functions. The Community also seeks to address challenges such as unequal access conditions between vehicle manufacturers, non-transparent fees, fragmented requirements across Member States and insufficient enforcement of existing legislation.
 
By supporting robust enforcement of existing rules and greater recognition of the role of Remote Service Suppliers, the Community aims to help maintain a competitive, innovative and safe aftermarket that enables independent workshops across Europe to continue serving vehicle owners effectively.

Members

The RSS Community brings together leading providers of remote automotive services from across Europe. Together, members support thousands of workshops through diagnostics, programming, calibration and technical assistance. 
 
Current members include:

Jifeline Remote Diagnostics offers the automotive aftermarket a unique diagnostic concept. Dealer and garage companies are relieved of the burden of programming and coding vehicle electronics. We also support the workshop in diagnosing complex malfunctions. Via the Jifeline remote diagnostic interface, a remote connection is made to the car, which therefore does not need to leave the workshop.
 
 Jifeline Remote Diagnostics stands for remote diagnosis, programming and coding. The system works on the basis of a helpdesk with diagnostic specialists, an internet connection, a PC, laptop, tablet or smartphone and an OBD remote diagnostic interface. These components allow our remote diagnosis specialists to directly work with the mechanic in the workshop.

 

Core Diagnostics provides a comprehensive remote diagnostics solution. Our unrivalled combination of know-how, technology and a commitment to providing the highest levels of service, has made us a trusted partner to some of the largest accident repair centres and glass replacement networks in the UK and across Europe, as well as auto locksmiths and general workshops.
 
Our in-house technical team includes qualified ADAS and EV specialists, auto locksmiths and dealer-trained technicians. Using secure, cloud-based technology, OEM-level diagnostic tools and secure gateway access, they can perform remote programming, coding and ADAS calibrations on more than 80 vehicle brands, including the newest Asian marques and electric vehicles.
 
With an IT infrastructure designed to ensure capacity at all times, customers can be assured of no waiting times or frustrating support queues, just quick and stress-free repairs.
 
In addition, drawing on over a decade of expertise in ADAS technology, at Core Diagnostics we also offer a wide range of ADAS and diagnostic equipment, including Cloud Link ADAS Pro – our proprietary, next generation ADAS calibration system.

 

DAF Conseil supports independent automotive repairers and service networks through technical training, technical support, and digital solutions, helping ensure access to the skills, information, and technologies needed to maintain and repair today’s increasingly complex vehicles.

 

Grup Eina is a European automotive technology and technical services company founded in Catalonia, with more than 20 years of experience supporting the independent aftermarket. Through a team of over 200 professionals, the company provides multi-brand technical assistance, remote diagnostics, electronic unit repair and programming, technical data and training solutions. Operating from offices in Spain, Portugal, Belgium and Italy, Grup Eina supports workshops across European markets in diagnosing and repairing increasingly connected, electrified and software-defined vehicles efficiently, safely and competitively.  

 

Repairify is the global market leader in automotive diagnostics, calibration, and programming solutions, revolutionising how the automotive industry handles vehicle repairs. Focused on meeting the growing demand for advanced diagnostic technology in modern vehicles, we deliver innovative tools and services that empower collision and mechanical repair workshops worldwide.
 
In the UK, we are the only full-service diagnostics and ADAS provider, offering integrated local, remote, mobile, and workshop solutions through a single connected partner. Our core Remote Services proposition is built on globally patented technology that utilises OE tools to provide ADAS calibration, diagnostics, and programming - ensuring vehicles are repaired efficiently, safely, and returned to the road quickly.
 
From the asTech All-In-One device and OEM-level remote diagnostics to nationwide mobile services and our specialist Luton workshop, Repairify bridges the gap between traditional repair methods and the increasingly sophisticated technology embedded in today’s vehicles. With a global workforce of certified technicians and strategic partnerships, we help repair professionals perform accurate, efficient, and OEM-compliant repairs while reducing downtime and managing costs.
 
By embracing advanced technologies and delivering expert solutions, Repairify supports workshops in maintaining the highest repair standards and adapting to evolving vehicle technology.
 
Repair with confidence. Repair with Repairify.

 

Saint-Gobain is a global leader in light and sustainable construction and a major player in automotive glazing.
 
Within the automotive aftermarket, products and services are delivered through the Sekurit Service brand, providing distribution, digital solutions and support to customers across Europe.
 
For aftermarket activities and services, please refer to the Sekurit Service website: 

 

The medium-sized, family-run company Herth+Buss has been writing a successful company history for over 95 years. As a specialist in vehicle electrics and spare parts for Asian vehicle models, the company combines the Elparts and Jakoparts ranges under the Herth+Buss brand. While Elparts includes a comprehensive range of vehicle electrics and special parts for a wide range of vehicles, Jakoparts covers spare parts for Japanese and Korean vehicle models. With the acquisition of BUSCHiNG GmbH in 2024, our product range has been completed thanks to the addition of products relating to vehicle electrics, engine diagnostics and testing technology, right through to special tools.
 
There is also an extensive range of services such as professional support in the creation of individual warehouse concepts or the organisation of trade fair and customer events. Top quality, fast delivery and excellent service are the top priority for the parts specialist to lay the foundation for your economic success. With a parts availability of 95 percent, Herth+Buss also guarantees high reliability. Precise product data also enables simple and clear part identification. This means that the right part can be found for every vehicle in no time at all.
 
Elparts
The range for vehicle electrical systems now comprises more than 9,200 specialised parts for passenger cars and commercial vehicles. The range includes both vehicle-specific and universal parts from the areas of electrics, installation, tools and lighting. With the Elparts range, you will receive professional solutions that meet the highest demands for modern vehicle technology and impress them in every respect.
 
Jakoparts
With over 18,500 spare parts for Asian vehicles, Jakoparts is the number one provider in Germany and one of Europe's leading suppliers. You can be sure of having the right spare part for the corresponding vehicle in the Jakoparts range.
 
BUSCHiNG
Under the BUSCHiNG product range brand, we offer you valuable problem solvers for the workshop that impress with their high quality and innovation. From vehicle electrics, engine diagnostics and testing technology to special tools – BUSCHiNG covers all needs. You will also find products for compressed air technology, lifting technology, bodywork and much more. BUSCHiNG provides you with reliable tools and workshop supplies that make your work more efficient and precise.
 
Wiha
With Wiha’s specialist tools, we offer professional solutions for safe use in high-voltage applications. As an official distributor, we provide perfectly matched tool sets through our HV service, meeting the increasing demands of e-mobility and specifically designed for use in modern workshops.
 
The Herth+Buss range: Added value for your workshops
Workshops require fast deliveries, good service and high quality. Herth+Buss has focussed on these requirements and exclusively offers parts from original equipment manufacturers or in OE quality in both the Elparts and Jakoparts ranges. However, the quality standards of the parts specialist go far beyond the products and are also reflected in a reliable service that helps customers move forward effectively.
 
Another crucial factor is the parts specialist's first-to-market promise. Herth+Buss will continue to be the first port of call for special vehicle electrics for cars and commercial vehicles or spare parts for Asian vehicles in the future. With its focus on innovations, the parts specialist continues to develop continuously with a focus on new technologies and the constantly changing market. Herth+Buss is always working on developing new products and solutions tailored to the needs of workshops. To achieve this, Herth+Buss works closely with independent workshops and involves selected workshop partners in the product identification and product development process. 
 
With the Workshop Field Service established in 2005, Herth+Buss also meets the growing need for information for workshops. With product range presentations, product training sessions and workshop training courses, the parts specialist helps to find solutions to problems and sales arguments on site. The workshop field service provides a direct link to independent workshops and, in addition to a personal relationship, enables customer requirements to be converted into reality.

 

Vehicle technology is becoming increasingly complex, while technical expertise and the right OE-diagnostic equipment are not always available. That is why CLEVER DiagnostiX was created: to give workshops direct access to high-level of expertise, OE-technical information, online reporting & management hub, training and access to OE-tools. This helps our customers to service & repair more vehicles in their own workshop, increase the level of quality assurance, deliver safe vehicles on the road and improves efficiency significantly. Our vision is clear: every technician should be able to face tomorrow’s challenges with confidence and providing quality is no longer an option. Discover how on our website.