The Remote Service Supplier Community
The Remote Service Supplier (RSS) Community brings together leading providers of remote[SG1] automotive services across Europe. The Community’s members help workshops perform increasingly complex repair and maintenance operations through remote diagnostics, software programming, coding, calibration and technical support.
Hosted by FIGIEFA, the Community promotes awareness of the essential role remote service suppliers play in maintaining safe, efficient and competitive vehicle repair services across Europe.
What are Remote Service Suppliers?
Remote Service Suppliers support workshops by providing specialist technical expertise remotely, enabling them to carry out increasingly complex repair and maintenance operations on modern connected, electrified and software-defined vehicles. Services commonly include:
· Remote diagnostics and troubleshooting
· Software programming and updates
· OEM-compliant technical support
· Support across the aftermarket ecosystem
Why Remote Services Matter
Responding to Increasing Vehicle Complexity
Modern vehicles contain electronic control units, advanced driver assistance systems and growing amounts of software. Repair procedures that once required only mechanical expertise increasingly depend on specialist diagnostic tools, software access and technical know-how.
At the same time, workshops face rising investment costs for tools and training, while many struggle to recruit and retain specialised technicians. Remote services allow workshops to access expertise as needed rather than maintaining every capability internally.
Supporting Local Repair
By connecting workshops with specialist expertise, Remote Service Suppliers enable repairs to be completed locally and more efficiently. This reduces vehicle downtime and helps ensure that workshops of all sizes can continue servicing modern vehicles regardless of location.
Delivering Value Across the Ecosystem
Remote services benefit a wide range of stakeholders.
For workshops, they provide access to technical expertise and advanced repair capabilities. For vehicle owners and fleet operators, they help reduce downtime and accelerate repairs. For insurers and mobility providers, they contribute to faster vehicle turnaround and improved operational efficiency.
Remote services also help preserve competition in the aftermarket by enabling independent workshops to perform operations that increasingly depend on software, programming and vehicle data access.
Purpose
The RSS Community was established to provide a common voice for remote service suppliers and to promote greater understanding of their role in Europe's automotive aftermarket. The Community seeks to raise awareness of the value that remote services bring to workshops, vehicle owners, fleets and the wider mobility ecosystem.
The Community also supports dialogue with policymakers and industry stakeholders to ensure that workshops and service providers can continue accessing the information, tools, software functions and vehicle systems needed to repair and maintain modern vehicles.
Members are committed to promoting fair and effective access to OEM diagnostic tools, repair and maintenance information (RMI), software and coding functions. The Community also seeks to address challenges such as unequal access conditions between vehicle manufacturers, non-transparent fees, fragmented requirements across Member States and insufficient enforcement of existing legislation.
By supporting robust enforcement of existing rules and greater recognition of the role of Remote Service Suppliers, the Community aims to help maintain a competitive, innovative and safe aftermarket that enables independent workshops across Europe to continue serving vehicle owners effectively.
Members
The RSS Community brings together leading providers of remote automotive services from across Europe. Together, members support thousands of workshops through diagnostics, programming, calibration and technical assistance.
Current members include:
Jifeline Remote Diagnostics offers the automotive aftermarket a unique diagnostic concept. Dealer and garage companies are relieved of the burden of programming and coding vehicle electronics. We also support the workshop in diagnosing complex malfunctions. Via the Jifeline remote diagnostic interface, a remote connection is made to the car, which therefore does not need to leave the workshop.
Jifeline Remote Diagnostics stands for remote diagnosis, programming and coding. The system works on the basis of a helpdesk with diagnostic specialists, an internet connection, a PC, laptop, tablet or smartphone and an OBD remote diagnostic interface. These components allow our remote diagnosis specialists to directly work with the mechanic in the workshop.
Core Diagnostics provides a comprehensive remote diagnostics solution. Our unrivalled combination of know-how, technology and a commitment to providing the highest levels of service, has made us a trusted partner to some of the largest accident repair centres and glass replacement networks in the UK and across Europe, as well as auto locksmiths and general workshops.
Our in-house technical team includes qualified ADAS and EV specialists, auto locksmiths and dealer-trained technicians. Using secure, cloud-based technology, OEM-level diagnostic tools and secure gateway access, they can perform remote programming, coding and ADAS calibrations on more than 80 vehicle brands, including the newest Asian marques and electric vehicles.
With an IT infrastructure designed to ensure capacity at all times, customers can be assured of no waiting times or frustrating support queues, just quick and stress-free repairs.
In addition, drawing on over a decade of expertise in ADAS technology, at Core Diagnostics we also offer a wide range of ADAS and diagnostic equipment, including Cloud Link ADAS Pro – our proprietary, next generation ADAS calibration system.
DAF Conseil supports independent automotive repairers and service networks through technical training, technical support, and digital solutions, helping ensure access to the skills, information, and technologies needed to maintain and repair today’s increasingly complex vehicles.
Grup Eina is a European automotive technology and technical services company founded in Catalonia, with more than 20 years of experience supporting the independent aftermarket. Through a team of over 200 professionals, the company provides multi-brand technical assistance, remote diagnostics, electronic unit repair and programming, technical data and training solutions. Operating from offices in Spain, Portugal, Belgium and Italy, Grup Eina supports workshops across European markets in diagnosing and repairing increasingly connected, electrified and software-defined vehicles efficiently, safely and competitively.
Repairify is the global market leader in automotive diagnostics, calibration, and programming solutions, revolutionising how the automotive industry handles vehicle repairs. Focused on meeting the growing demand for advanced diagnostic technology in modern vehicles, we deliver innovative tools and services that empower collision and mechanical repair workshops worldwide.
In the UK, we are the only full-service diagnostics and ADAS provider, offering integrated local, remote, mobile, and workshop solutions through a single connected partner. Our core Remote Services proposition is built on globally patented technology that utilises OE tools to provide ADAS calibration, diagnostics, and programming - ensuring vehicles are repaired efficiently, safely, and returned to the road quickly.
From the asTech All-In-One device and OEM-level remote diagnostics to nationwide mobile services and our specialist Luton workshop, Repairify bridges the gap between traditional repair methods and the increasingly sophisticated technology embedded in today’s vehicles. With a global workforce of certified technicians and strategic partnerships, we help repair professionals perform accurate, efficient, and OEM-compliant repairs while reducing downtime and managing costs.
By embracing advanced technologies and delivering expert solutions, Repairify supports workshops in maintaining the highest repair standards and adapting to evolving vehicle technology.
Repair with confidence. Repair with Repairify.
Saint-Gobain is a global leader in light and sustainable construction and a major player in automotive glazing.
Within the automotive aftermarket, products and services are delivered through the Sekurit Service brand, providing distribution, digital solutions and support to customers across Europe.
For aftermarket activities and services, please refer to the Sekurit Service website:
For more than 100 years, Herth+Buss has been a trusted partner of the independent automotive aftermarket. As a specialist in vehicle electrics, diagnostics, workshop equipment and spare parts, the company provides professional solutions for workshops through its renowned Elparts and Jakoparts product ranges.
The Elparts range includes vehicle electrics, installation products, tools and lighting solutions for passenger cars and commercial vehicles, while Jakoparts offers an extensive range of OE-quality spare parts for Japanese and Korean vehicle models. Complemented by the BUSCHiNG portfolio, Herth+Buss also provides products covering vehicle electrics, engine diagnostics, testing technology and special tools, supporting workshops in meeting the demands of modern vehicle technology.
In addition to its product portfolio, Herth+Buss offers technical support, training and workshop services tailored to the needs of independent repairers. Through its focus on quality, innovation and practical workshop solutions, the company helps workshops diagnose, maintain and repair increasingly connected, electrified and software-defined vehicles efficiently and reliably.
Vehicle technology is becoming increasingly complex, while technical expertise and the right OE-diagnostic equipment are not always available. That is why CLEVER DiagnostiX was created: to give workshops direct access to high-level of expertise, OE-technical information, online reporting & management hub, training and access to OE-tools. This helps our customers to service & repair more vehicles in their own workshop, increase the level of quality assurance, deliver safe vehicles on the road and improves efficiency significantly. Our vision is clear: every technician should be able to face tomorrow’s challenges with confidence and providing quality is no longer an option. Discover how on our website.
Contact
For more information about the RSS Community, please contact: